I've not had working broadband for six months since moving house and signing up with Virgin. After explaining the issue to the fith rep for the third time one day I was told my 600m/s latency and packet loss was because I had a monthly usage of 500GB on a 100mb/s connection which was therefore five times as much as I'd paid for and that I needed to upgrade my package.
There's a reason these lot link your account to your credit rating and good luck escaping them even with a regulator judgement in your favour, because they'll just ignore that too.
You can't expect anything other than that response when it comes from a monkey getting paid less than a quid an hour and that can barely understand logic, let alone the technical implications of what they're selling.
I don't know what it is with customer service, whether it's just the low pay or if there's something else at play that explicitly selects for the dumbest idiots on the planet or is it the working conditions that cause their mental abilities to deteriorate so much?
As a kid I knew every one of my friends phone numbers. I couldn't tell you my nearest and dearest now because typing this kind of info manually is long gone.
I've had to enter in my wife's phone number for various things enough times I know it better than my own phone number now (Meijer mPerks alone I've done it probably 300 times). But outside of that, my own, and my parent's phone number, which has never changed, I don't know any phone numbers.
I'm 50 and I can still tell you the phone numbers of all of my friends from growing up. The only number other than mine that I know now is my wife's because it's the number for the grocery store discount card. That stuff sticks because we pounded it in there.
There's a reason these lot link your account to your credit rating and good luck escaping them even with a regulator judgement in your favour, because they'll just ignore that too.