Hacker News new | past | comments | ask | show | jobs | submit login

Wrote this up last year describing some of these tactics employed by Intuit:

https://uxdesign.cc/turbotax-design-1a37356adc61




Very nice writeup!

This kind of condescending flow is exactly why I stopped using TurboTax about 10 years ago. Apparently it got even worse since then.




Consider applying for YC's Spring batch! Applications are open till Feb 11.

Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: