I wasn't aware that EA was owned by VW, I thought it was a separate business. Suddenly all the complaints from friends with EVs make tons more sense.
From wikipedia:
(Electrify America) is a subsidiary of Volkswagen Group of America, established in late 2016 by the automaker as part of its efforts to offset emissions in the wake of the Volkswagen emissions scandal. Volkswagen, as part of its settlement following the "Dieselgate" emissions scandal, invested $2 billion in creating Electrify America.
I suppose it would be different if chargers were run by electric utilities or were there to goose the sales of convenience stores.