I'm a happy Revolut customer. Their app is great and it has features that banks here in Italy don't (or if they do they always charge it, that's why I'm trying to slowly break away from them). Banking in Italy is the worst of the worst. They are extremely well trained to make you waste time. Avoid at all costs Banco Posta. People are not just inefficent, they have absolutely no idea about anything you ask them and they love to make you wait eternally. I have recently asked for more information about a loan at another bank and surprisingly they refuse to send me a formal document to read all the terms and conditions. They literally sent me a plain text email with some numbers, when I required them formal details (the famous "small letter") about it they simply didn't reply.