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> I just set up ssh, on a non-default port, long passphrase.

Disallow password login, use key-based auth (using a dedicated, passphrase-protected key that you can copy around).

An alternative is to have a "shortcut" that help them fire a SSH client connecting to a server of yours, with port forwarding allowing you to connect back, so you don't have to worry about firewalls and other appliances being reset.




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